Filter by
  • Gerard G

    CARLSBAD, NM | 2020 GMC GMC SIERRA 1500
    Confirmed Service Review
    May 22, 2023
    Friendly people

    Response from Carlsbad Chevrolet

    May 25, 2023
    We're glad to hear you found our staff friendly! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
  • Maria M

    PENITAS, TX | 2022 Chevrolet 2500HD Silverado
    Confirmed Service Review
    May 21, 2023
    Excelente

    Response from Carlsbad Chevrolet

    May 24, 2023
    Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
  • Juanita C

    CARLSBAD, NM | 2023 Chevrolet Trailblazer
    Confirmed Service Review
    May 15, 2023
    Everyone was pleasant. I did have to remind them a couple of times of the amount of time they promised it would take, but other than that it was a flawless visit.

    Response from Carlsbad Chevrolet

    May 22, 2023
    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
  • Shane B

    LOCO HILLS, NM | 2012 Chevrolet Silverado
    Confirmed Service Review
    May 8, 2023
    Nice people

    Response from Carlsbad Chevrolet

    May 11, 2023
    Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
  • Paul J

    CARLSBAD, NM | 2011 Chevrolet Silverado
    Confirmed Service Review
    April 30, 2023
    Dishonest people looking to swindle me for as much money as possible. I left knowing they can’t be trusted, and that I should never go there again.

    Response from Carlsbad Chevrolet

    May 1, 2023
    Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. I look forward to speaking with you.
  • Brian S

    CARLSBAD, NM | 2011 GMC Sierra
    Confirmed Service Review
    April 28, 2023
    Made an appointment for my truck to have the transmission services and to have the driver's side doors tightened up as it has significant rattle, and to have an air bag recall completed. The tech that they assigned to check the rattle must be deaf as he could not hear a very obvious abnormal sound coming from the doors. Then I was charged a $55.44 shop fee, first off, I was not informed that a shop fee would be incurred, and I was not given an itemization, or this fee nor was the manager able to describe for me what the charges were for. They then failed to address the airbag issue.

    Response from Carlsbad Chevrolet

    April 28, 2023
    We would like to apologize for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
  • Thomas M

    CARLSBAD, NM | 2018 Chevrolet 1500 Silverado
    Confirmed Service Review
    April 26, 2023
    Talked to many different people and giving me wrong quotes and doing work I told them not to do and having to pay more for stuff I didn’t want and bad communication between towards each other and towards me

    Response from Carlsbad Chevrolet

    April 26, 2023
    We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
  • Nicholas U

    CARLSBAD, NM | 2022 Chevrolet Trailblazer
    Confirmed Service Review
    April 21, 2023
    Excellent interaction with a first-time customer.

    Response from Carlsbad Chevrolet

    April 24, 2023
    Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
  • Maria H

    LOVING, NM | 2022 Chevrolet 2500HD Silverado
    Confirmed Service Review
    April 14, 2023
    Your staff was very friendly and attentive. Jessica Vasquez, was very helpful and professional got to the problem right away made the appointment and fixed the problem. My truck has run great after it was fixed.

    Response from Carlsbad Chevrolet

    April 17, 2023
    Wow, we're glad you had such a wonderful experience with us! We're looking forward to your next visit with us!
  • Dale E

    HUNTSVILLE, TX | 2017 Buick LaCrosse
    Confirmed Service Review
    April 12, 2023
    Visiting Carlsbad for emergency Sunday night, hit concrete curb that extends way into the parking lot of Kentucky Fried Chicken, dumping out all oil. I waited for opening at the Carlsbad Chevrolet Service door Monday morning. They rushed getting it from tow truck and within hours found oil filter was hit. Replaced it, filled with oil, checked everything carefully, and did road test. Happy for the urgent attention!

    Response from Carlsbad Chevrolet

    April 13, 2023
    Thank you very much Mr. Elliot for entrusting my team with the repairs on your vehicle. I hope you come back and visit Carlsbad under different circumstances. Please let us know if there is anything else we can do for you; we are more than happy to help. Jessica J. Vasquez