Sandra K
CARLSBAD, NM | 2021 GMC 1500 SierraOctober 15, 2026
When I bought the truck you guys said my first time doing a oil change would be free and you guys didn’t do that at all and I had a appointment and didn’t get in on time
Eric S
LOVING, NM | 2023 GMC Sierra 3500 HDOctober 13, 2026
Customer service at the service department was great.
Gabriel M
CARLSBAD, NM | 2026 Chevrolet Silverado 1500October 8, 2026
I was impressed by Danica and Lexie, they made the buying smooth and easy. The traveling event manager seemed a little sketchy... I'd keep an eye on him
Juan A
CARLSBAD, NM | 2017 Chevrolet TahoeOctober 6, 2026
It was the worst decision I could have made. I bought a 2017 Tahoe for $45k, that's not the problem. I picked it up from the dealer on May 11, 2025, and it just sat at my house. I only used it on weekends to run errands, since the rest of the week I drove the company truck I was assigned. Then, on May 12, 2025, the transmission broke down. WTF, how is that possible? I took it to get checked, and it took them over two months to return it because they supposedly were going to put in a new transmission. A week later, the same thing happened, so I decided to return it and get my plates back. More than the 8k I lost on that car, I regret ruining my credit. 🤬🤬🤬🤬🤬 Oh, and the manager is an arrogant son of a bitch. His name is Jason. I don't know if that idiot still works there. He treats customers like they're going to beg him. The ones who actually treat customers the way they should are Lorena and Francés—excellent girls. 🙏
Robert P
CARLSBAD, NM | 2007 Chevrolet CorvetteOctober 4, 2026
N/A
Response from Carlsbad Chevrolet
October 6, 2026We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Anne S
CARLSBAD, NM | 2017 GMC AcadiaSeptember 29, 2026
Lizz Pratt is awesome!
Response from Carlsbad Chevrolet
September 30, 2026Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We truly value your business and look forward to serving you again!
Timmy G
HOBBS, NM | 2024 Chevrolet Silverado 2500 HDSeptember 28, 2026
It was warranty work so they acted like it wasn't important. Made up a extra problems that where not there. Never called to say it was done we had to keep calling for a month to see if it was done. When we finally where able to pick it up the lady took the keys and said she was going to pull the truck around she came back walking handed me the key and said she couldn't find it and I could go back there and look for my self. They left a light or something on so the battery was dead and it was park right by the gate so she didn't look and didn't care she couldn't find just stayed inside I had to go the garage and ask the one of the mechanics to jump it off he was great and help me. But the lady in pick up don't care and act like nothing is there problem or fault. It was a horrible experience and I never want to use them again honestly.
Response from Carlsbad Chevrolet
October 5, 2026We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Nicholas U
CARLSBAD, NM | 2022 GMC AcadiaSeptember 27, 2026
Service as expected. Thank you.
Response from Carlsbad Chevrolet
September 29, 2026Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Carlsbad Chevrolet. If you have any further questions, please give us a call. We're always happy to help!
ERIC C
CARLSBAD, NM | 2026 Chevrolet Silverado 1500August 30, 2026
Definitely an improvement over past experiences. I liked the people I dealt with and enjoyed it somewhat. It was late in the day and although I appreciate it getting done. I will take my time in the future to better enjoy the vehicle shopping experience. Totally my fault. If I'm in the market again soon I will give them a shot at making a deal.
Response from Carlsbad Chevrolet
August 31, 2026Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Brandon D
CARLSBAD, NM | 2022 Chevrolet TahoeAugust 24, 2026
Awesome prompt service. Will use them again!
Response from Carlsbad Chevrolet
August 26, 2026Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Carlsbad Chevrolet. If you have any further questions, please give us a call. We're always happy to help!